IT Specialist

Location: Pittsburgh, PA

Type: Full Time

Min. Experience: Experienced


Summary of Position

The IT Services Specialist will be responsible for product versioning, software installations/upgrades, and diagnosing hardware/software related issues for internal, external and hosted clients.


Duties/Responsibilities of Position

  • Provide direct technical customer support for medical software via telephone and/or internet.
  • Monitoring of internal and hosted servers/workstations for resources, antivirus, backups and patch management
  • Perform hardware and software system reviews and analytics
  • Installation and upgrade of various software offerings
  • Perform testing to evaluate the success of installation and upgrades of computer hardware/software systems
  • Review and interpret software release and implementation documentation
  • Provide consultation with customers to determine hardware, software and/or system compatibility and readiness for installation or upgrade
  • Attend and provide content for scheduled meetings as determined by supervisor and/or department director 


  • 3-4 years’ of technical experience with Windows Operating systems, VMware and help desk support.
  • Familiarity with software product life cycle.
  • Strong decision-making and troubleshooting skills as well as being a team player.
  • Excellent oral and written communication skills.
  • Work in our Pittsburgh (Robinson), PA office
  • Familiarity with
    • MSSQL
    • VMware
    • Microsoft Server and workstation Operating systems
    • Office 365
    • VOIP systems
    • Hardware/ Software troubleshooting skills

Virtual OfficeWare (DE), LLC, offers competitive compensation and benefits plans. VOW is an equal employment opportunity employer. Women and minorities are encouraged to apply.

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